These conditions form the contract between HIKE MONGOLIA ("The Company") and the client named on the booking form. To secure a booking the Company requires a completed and signed booking form and the necessary deposit of 'USD $500' (we accept other major currencies). TOUR BOOKING DEPOSIT IS NON REFUNDABLE. Registration on one of our trips implies that the client agrees with our general conditions. Bookings are accepted on the understanding that the client appreciates the possible risks inherent in adventure travel.
i) In case of cancellation more than 60 days before departure the "DEPOSIT" will be retained by the company.
ii) In case of cancellation 30-60 days before departure, 50% of the tour price will be retained by the company.
iii) In case of cancellation less than 30 days before departure the full amount of the tour price will be retained by the Company.
iv) Cancellation MUST be advised in writing and will only be effective from the date of receipt by the Company.
Our dated group tours are subject to a minimum of four clients. Each tour will be reviewed one month before departure and if it is necessary for us to cancel on account of low numbers a full refund will be given. If the tour has to be cancelled for any other reason beyond our control the Company will offer the client a full refund on money paid. The Company will not be liable for compensation beyond a full refund of money paid.
i) Clients are responsible for ensuring the validity of their passport beyond the full duration of their travel.
ii) Clients are responsible for obtaining the necessary visas and vaccinations.
iii) Clients must yield to the conditions and formalities of police, customs and health in the country at the time of travel. If the client does not respect the laws of the country, cannot show the correct documents, or is delayed because of his own fault, he is responsible for the incurred costs.
iv) Each client must accept the authority of the tour leader.
v) The tour leader will not be held responsible for incidents or accidents which may occur as a result of unwise personal initiative.
vi) If the health or conduct of any client before or during the tour appears likely, in the opinion of the tour leader, to endanger the group, the client may be excluded from the tour. Expenses resulting will be borne by the client and a refund of money paid will not be given.
i) It is obligatory to have full travel insurance covering cancellation, illness and repatriation including emergency helicopter rescue.
ii) The Company is not responsible for costs incurred in the event that the client requires emergency evacuation within Mongolia or to destinations outside Mongolia.
iii) The Company will not accept any responsibility for luggage and personal property of the client.
iv) A copy of each client's insurance is required by the Company prior to departure. This must include 24 hour emergency telephone number with direct connection to a human operator able to authorize emergency helicopter rescue.
If surcharges become necessary due to dramatic adverse currency rate fluctuations, we will absorb an amount up to the first 2%. We will not impose any surcharges on the price of tour arrangements less than 30 days before departure.
a) All clients must satisfy themselves before booking that they are fit and able to complete the itinerary. If in any doubt, professional medical advice must be obtained.
b) Children are accepted on the tours on the condition that the parent or guardian accepts full responsibility for them.
c) For motorbike tours, children under 18 years are only accepted on the tours if riding in the support vehicle and on the condition that the parent or guardian accepts full responsibility for them.
Anyone suffering from any illness or disability, or undergoing treatment for any physical or medical condition, must declare the nature of the condition at the time of booking. Such a client must make his own arrangements for drugs and treatment required during the tour. If the Company is not so informed this constitutes a breach of contract and may result in the client being excluded from the tour. In this case money paid will not be refunded to the client.
a) If necessary or advisable to do so, the Company reserves the right at any time to alter arrangements for any aspect of the tour. Clients will be informed of any changes prior to departure, and if the change involves a significant change in the itinerary then the client may cancel the booking within seven days of notification and receive a full refund of money paid.
b) If any unexpected events or circumstances which imply the security of the clients should occur (e.g. broken bridges, defected roads, epidemic, etc.) we retain the right to alter the dates, timetable or route as we see fit. The client cannot claim any compensation in these circumstances.
c) The Company will not be held responsible for providing refunds if a situation arises during the tour which necessitates a change in the itinerary (including threat of war, riots, civil action, strikes, political or legal restrictions, force majeure, technical problems, decisions of air carriers, or other situations beyond our control) unless it can be proved that the situation has arisen out of negligence on the Company's behalf.
d) After arriving in Mongolia, no changes will be made to your itinerary except if necessary due to reasons of health or a serious emergency.
e) If for any reason beyond the control of the Company your return to Ulaanbaatar is delayed causing missed international departure, costs incurred must be borne by the client. The company will endeavour to give all practical assistance in obtaining necessary documents of proof if required by the insurance company for repayment of costs incurred.
i) The client is responsible for returning the equipment, which is the property of Hike Mongolia, in the same condition as it was found at the start of the tour.
ii) If the client notices any defect in the equipment at the start of the tour he is bound to report it to the tour leader, otherwise he will be held responsible and must pay appropriate compensation.
iii) Clients must utilize all equipment in a safe and responsible manner. Smoking or use of candles or petrol lamps inside the tents is not allowed. Cooking equipment and accessories must not be left outside the tents at night.
iv) In the event of the equipment being stolen or lost the client must compensate the Company the replacement value of the equipment.